Orders ship out within 48 hours Mon - Fri. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination.

Australian delivery timeframes vary depending on your location but express is usually 1 to 3 business days and 2 to 7 business days for standard. Standard shipping is free for all Australian orders over $150.

Standard New Zealand shipping is free for all orders over $1000AUD.

If you’re located in Australia, standard Aus Post shipping is free on all orders over $150. For orders under $150, standard shipping is $9.99.

Multiple shipping options (including express) are available at check out.

NZ standard shipping is $39.99 and free for orders over $1000AUD.

If you're located outside of Australia and NZ, unfortunately we don't offer shipping to your location at the moment. We are looking to expanding our shipping options in the near future - stay tuned!

You sure can! Provided your order has not shipped, please send us the new shipping address details ASAP and we can change this over for you.

To reach out with your new/updated shipping address, email our support team at: help@survivalclub.co

*Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout.

We're proud to offer 30 day hassle free returns on all orders - no questions asked.

To be eligible for a return:
1. Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received.
2. Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached swing tag, wrappings, boxes and specialty packaging.
3. You must provide a photo of your item/s prior to shipping so we can assess the condition.

*Please note: If you claim a refund on a kit or bundle, the whole bundle must be returned.
Please email help@survivalclub.co to initiate your return.

We are excited to offer our products at wholesale prices to businesses and retailers who are interested in partnering with us.

If you would like to apply to become a stockist, please contact us via email at help@survivalclub.co with your business information and one of our representatives will be in touch with you shortly.

Thank you for your interest in our brand, we look forward to working with you.

Yes, you can! You can ship Survival Club products as gifts when you enter the address of the lucky recipient in the ‘shipping’ address and your address as the ‘billing’ address.

*Please note: As we use external fulfilment partners, we are unable to include messages in the package - sorry!

Something not quite right with your order?

Don’t worry, the Survival Club customer support team is ready to help. Email us at help@survivalclub.co and advise us of your issue.

We’ll do our best to resolve any issues as quickly as possible.